Estate and letting agents
Every enquiry answered, every lead qualified
Portal enquiries and board calls peak in the evening, when the office is closed. Oneanswer picks them up, asks your qualifying questions and books viewings and valuations into the right diary.
- Caller: I’m calling about the three-bed on Mill Lane. Is it still available?
- Oneanswer: Yes, it is. Are you a cash buyer, or do you have a mortgage agreed in principle?
- Caller: I have a mortgage in principle and nothing to sell.
- Oneanswer: Great. I can book a viewing on Saturday at 11am or Monday at 5:30pm. Which works for you?
Without a receptionist
- Evening and weekend enquiries wait until morning, by which time buyers have booked elsewhere.
- Negotiators spend time on unqualified calls.
- Landlord and tenant maintenance calls interrupt the sales team.
With Oneanswer
- Answers questions on a listed property from the details you provide, such as price, bedrooms, chain status and parking.
- Qualifies buyers and tenants with your questions, for example mortgage in principle, position and move date.
- Books viewings and valuations in the right negotiator’s diary.
- Separates sales, lettings and maintenance calls and routes each one correctly.
Estate and letting agents: common questions
Also set up for salons and beauty and home services.
How does it know about our listings?
You add listing details to the knowledge base. A property feed import is planned; until then Oneanswer only answers from details you have approved.
Can it handle lettings maintenance calls?
Yes. It records the issue, flags emergencies by your rules and creates a task for the property manager.
Can calls go to a specific negotiator?
Yes. Routing rules can send calls by branch, property or department, with a fallback if nobody answers.
Put Oneanswer on your phone line this afternoon.
Give it your website, try it in your browser, then forward your number. 14 days free, no card.